Policies and Guarantees

At SOFA Market, we are committed to our customers' satisfaction and peace of mind. Therefore, we offer warranties exclusively for products that have manufacturing defects and not for damage caused by misuse or improper handling by the customer.

To start the warranty process, please note the following guidelines:

Applications must be submitted through our official platform only. Applications submitted through other means are not accepted to ensure proper handling of the case.
It is mandatory to attach a video that clearly shows:

Receiving the package.
The unpacking process.
The condition and operation of the product at the time of opening.

📌 Important:

The video must be continuous, without cuts or edits. This ensures transparency in the process and avoids misunderstandings.
Photos will not be accepted as evidence. Submitting images instead of video may automatically invalidate your warranty claim.

Our team will be ready to assist you throughout the entire process and provide a timely solution. Your trust is very important to us, and we work every day to ensure a safe and secure shopping experience.

Warranties are essential to ensure our customers' peace of mind with their purchases. To begin the process, only the following will be accepted on the corresponding platform: ❗Warranties for misuse by the customer are not accepted, only for manufacturing defects. 📹 Attach a video that clearly shows the receipt of the package, followed by the unpacking of the product and its condition upon arrival. It is vital that the video is not edited or cut to avoid misunderstandings. 🚫 Do not attach photos, as this may void the warranty. We remain attentive to assist you with the warranty process on the platform.